Terms & Conditions 

www.e-pharma.co.za Terms and Conditions

Welcome to the e-Pharma website which is operated by e-Pharma (Pty) Ltd. By accessing and using any part of the Website you are agreeing to the following Terms & Conditions and the Privacy Policy which explains how your personal information will be used. Please read the Terms & Conditions carefully before accessing www.e-pharma.co.za (the “Website”). If you do not agree with anything you read here, please exit this Website.

Alterations to Terms & Conditions and website

e-Pharma (Pty) Ltd (“Us”/”We”/”Our”) may amend (either temporarily or permanently) these Terms & Conditions or the Website without notice and such amendments will take effect upon posting to this Website. Your continued use of the Website following any amendments to these Terms & Conditions and the Website shall be deemed to be your acceptance of such amendments.  If any part of these Terms & Conditions is unlawful, invalid or unenforceable for any reason, the validity or enforceability of the remainder will not be affected.


You must be over the age of 18 to make a purchase from www.e-pharma.co.za. When you make a purchase, you agree to provide accurately both your personal details and your valid payment details. You must have a valid credit or debit card.


By providing Us with your personal details at time of placing an order or otherwise for information purposes, you agree to Us, where applicable, using your personal details to verify your identity, to verify your payment details and to conduct anti-fraud checks. You further authorise Us to share your personal details with credit reference agencies and/or fraud prevention agencies who may retain a copy of your shared details.

Full details as to how We use your personal data are set out in the Privacy Policy


All prices are quoted in South African Rand (ZAR) and, where appropriate, are inclusive of RSA sales tax (VAT) at the applicable rate but exclusive of delivery charges. Where an order is placed for delivery outside of the RSA, the order may be subject to import duties and taxes for which you/the recipient are liable to pay and for which We do not accept any liability.

We take reasonable care to ensure that all prices on display on the Website are accurate. The price you will pay for a product is the price displayed on the Website as at the time of your order (unless there is an obvious error in which case We will contact you and no order will be accepted) and will appear on the confirmation e-mail.

If you pay by credit or debit card denominated in a currency other than ZAR, the price charged will be calculated at the prevailing exchange rate on the date your credit or debit card issuer processes the purchase.

Ordering Products

All products ordered are subject to availability and may be withdrawn at any time. You agree that placing a product in an online basket does not amount to a reservation for that product until purchased. 

All orders for any of the products placed directly with Us are accepted when you receive a confirmation e-mail to that effect from Us. The confirmation e-mail will include details of your order, including delivery costs and your chosen delivery address. You may wish to print or save it for your future reference. Please read the Privacy Policy for more information regarding Our data handling policy.

In the unlikely event that products are out of stock, discontinued or cannot for some reason be delivered, We will contact you by e-mail to inform you of this. Free Shipping ONLY applies to orders from South Africa. Any orders that are for countries outside of South Africa will require need to be confirmed via email with price adjustments for shipping costs.


You agree to make payment in ZAR. When you tender payment details, you declare that you are the card holder or that you have the cardholder’s consent to tender payment details.  The order will be subject to the card issuer’s usual verification processes. We will charge you when the confirmation e-mail is sent. We take reasonable care to keep your payment details secure.

Delivery Policy

We will use reasonable efforts to dispatch your products ordered within the timescales set out in Our delivery and returns policy.

e-Pharma endeavours to ensure that all orders in South Africa are processed timeously and are delivered within 5 working days of receipt of payment. This is dependent on stock availability and on the performance of the outsourced courier services. All orders not delivered in 2 weeks will be refunded.

Returns Policy

Customer satisfaction is our top priority. If you are not happy with your goods or need to exchange an item for a different product you may return your goods up to the end of 14 days after you receive the goods.

For further information you can contact customer services who will be happy to talk you through the procedure, simply call +27 0800 00 6223 or send an email to info@e-pharma.co.za

Website Availability

While We have taken reasonable care to prepare the Website, We do not guarantee that the Website will operate without error nor that the Website will be available for use at all times. We reserve the right to repair or maintain the Website at any time.

External Links and References

Within the Website, you may find links or references to materials and/or websites that are controlled and maintained by third parties. We do not endorse those websites nor do we take responsibility for the content of such websites. We accept no liability in respect of the content of or from your use of any of those websites.

Copyright and Trademarks

All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Us or otherwise used by Us as permitted by law. In accessing the Website, you agree that you will access the content solely for your personal and non-commercial use. None of the material may be downloaded, copied, reproduced, transmitted, printed or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website to assist you in placing an order or for personal, non-commercial use only. You may not create any links to the Website from another website without Our prior written consent. You acknowledge that damages may not be an adequate remedy and as such acknowledge that We are entitled to injunctions and specific performance without proof of special damage.


You should read the following provisions carefully as they exclude or limit the legal liability of e-Pharma (Pty) Ltd in connection with your use of this Website.

The information provided by Us is provided in good faith and on an “as is” basis. You rely on any such information at your own risk as We do not guarantee the accuracy of such information.

Any articles and materials displayed on the Website are provided for information only. We do not accept any liability arising out of reliance on any such articles or materials displayed on the Website.

In respect of any advice given, same is given for information purposes only.  It is not intended as a substitute for advice from your doctor or other healthcare professional.  You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have, or suspect you might have, a health problem.  You should not stop taking any medication without first consulting your doctor.

The information contained on this website is for general information purposes only.  The information is provided by e-Pharma (Pty) Ltd, and whilst we endeavour to keep the information updated and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.  Any reliance you place on such information is therefore strictly at your own risk.

Your use of the Website is at your own risk.  We make no guarantee that the use of the Website will cause no damage to any information technology equipment used to access the Website (including from transmittal of a virus or like) nor to any data stored on such information technology equipment.

If you use this Website from outside the Republic of South Africa, you are responsible for compliance with applicable local laws.

Limitation of Liability

e-Pharma (Pty) Ltd and its suppliers (including but not limited to its content provider) hereby expressly exclude all conditions, warranties and any other terms which may be implied by statute, common law or equity as permitted by law unless otherwise expressly stated to the contrary in these Terms & Conditions. e-Pharma (Pty) Ltd and its suppliers shall not be liable for any direct, indirect or consequential loss or damages, including but not limited to loss of profits, loss of anticipated saving or loss of data, arising out of or through the use of or inability to use the Website or failure of the Website whether such loss or damage arises as a breach of contract, negligence, breach of statutory duty or arising in any other way regardless as to whether such loss or damage was foreseeable. Our liability for death or personal injury arising from its negligence or fraudulent misrepresentation by Us or our employees or agents is not excluded nor limited nor is any liability which cannot be excluded or limited by operation of law.  E-Pharma shall not be in breach of these Terms & Conditions by reason of Our delay or failure to meet any obligation where such failure or delay is due to any cause beyond our reasonable control.

Jurisdiction and Law

These Terms and Conditions and our Privacy Policy shall be governed by and construed in accordance with the law of the Republic of South Africa.  You agree that any disputes shall be subject to the exclusive jurisdiction of the South African courts.


In the event that we do not take immediate action against you for breach of these Terms & Conditions, We maintain the right to do so in the future for such breach or any subsequent breach.

Questions and Feedback

Please direct all questions and feedback relating to www.e-pharma.co.za to the contact persons specified herein.

Details Supplied by Yourself

The user of this Website is fully responsible for the content and correctness of details he or she sends Us as well as for the non-violation of any third-party rights that may be involved in such details.  The user gives his/her consent for Us to store such details and to use the same for the purpose of statistical analysis or for any other specified business purpose, unless the information involves personal details, going beyond master data or usage data.  In particular, We are entitled to use the contents of such messages, including ideas, inventions, blue prints, techniques and expertise contained herein, for any purpose, such as the development, production and/or marketing of products or services and to reproduce such information and make it available to third parties without any limitations.

Privacy Policy

e-Pharma (Pty) Ltd (“We”/”Us”) is committed to protecting your privacy and does not disclose your information to any third parties other than to process your request and/or order and/or to enable Us to provide you with the best possible service. The type of information We collect includes your name, home address, shipping and billing address, phone number and email address.  By accessing and using www.e-pharma.co.za (the “Website”) you are agreeing to the Terms and Conditions and this Privacy Policy. We will not share any saved card or banking details with any third parties.

We use cookies (information stored on your computer by your browser which tracks your navigation on Our Website) to understand how often you visit, to fill your basket, to track previous purchase and to customise your user experience. Please consult your browser settings to turn cookies on/off.

We may use your personal information to process your orders including payments and for shipping purposes. We may provide your personal information to credit reference and fraud prevention agencies that may retain a copy of such information. We will not transfer your personal information to any third party without sufficient protection of such information. Other uses include for marketing (if you have elected to receive marketing) and enhancement of Our Website by analysis of customer use of the Website (but not in a manner which will identify you). Please note will not sell your details to any marketing agency or for any other use.

In light of the importance of protecting children’s privacy, we do not collect, process or use on our website any information relating to an individual whom we know to be under 13 years old without the prior, verifiable consent of his or her legal representative.  Such legal representative has the right, upon request, to view the information provided by the child and/or require that it be deleted.

For more information about Our Privacy Policy please direct queries to the contact persons specified herein.